Chris responded to my phone call immediately to address water leaking from a pipe in the ceiling of my kitchen all the way to the basement causing tremendous damage. His crews were prompt, respectful, and competent. Watermark deserves more than 5 stars.
Watermark Restoration Solutions is professional and well-equipped to handle many restoration situations. They are also very helpful in their knowledge regarding how insurance claims work and working with their customers to help ensure things are covered.
Chris was extremely helpful in every aspect; very knowledgeable and personable. He helped me before deciding if removing the water from our basement was a job that I could do or if it needed to be done professionally. We ended up using Watermark Restorations services and removing what they felt necessary. The price was fair and very professional technicians that were able to answer questions I had. Recommended for anybody!
Very smart about remediating water damage in homes. If you have a water disaster in your home, call these guys. Chris knows his stuff
I met with Chris and he was extremely knowledgable. He was creative on ways to keep spills from staining my carpet. This was a huge help with having young kids.
Chris is super personable and incredibly knowledgable. He runs a top-knotch business and I trust him with all of my water damage needs!
I am a contractor who worked with this company many times. Very honest and fair to it customers. would recommend to anyone
Watermark restoration does great work and has all the state of the art equipment to help them get your life restored after a disaster in your home.
Highly Dedicated Company, First Class service. I Highly Recommend there services.
Chris Burns is an expert at stain removal, as well as water/smoke restoration. A++!
Chris is extremely professional and knowledgeable. Great guy!
Chris and his team are the best to work with.
Chris is very knowledgeable and answered all of my many questions. He is very responsive and got back to me in a timely manner. I would absolutely recommend him in the future.
I invited Chris Burns to come out to my home and look at some water damage from a roof leak. He explained the cause and recommended remediation. What I appreciated the most is how he recommend that I interact with my insurance company and get damage repaired at a lower cost without hiring him.
I heard a presentation this morning from Chris from Watermark. This company has the expertise and tools to handle any building or property damage situation. I was impressed with his knowledge and honest approach. Highly recommended--
Chris' compassion for getting his client's homes and businesses back to a healthy environment truly shows. He takes pride in making sure his clients are back to normal and satisfied with his work. Highly recommend Chris and his team.
Great people and company to work with. I just went through a basement flood. They took great care in cleaning the basement thoroughly and salvaging as many of my personal items as possible. I very highly recommend them.
Chris the owner is a awesome guy, he will take great care of all your Restoration needs.
The moment I spoke with Chris I knew I was in good hands. Following his inspection, he has answered every question, walked me through every step of the restoration process, assisted in finding outside workmanship, even coordinating with my insurance agent which was needed to restore my home. We are just beginning the initial drying process from all the water damage. I am certain that without Chris and his team, their professionalism, knowledge and expertise, I would be in a world of trouble. I count my blessings the day he entered into my life. I'd give 10 stars if I could!
I called Chris because of some weird smells in my house. After a few helpful phone calls, he came out to do an inspection. In about an hour, he identified multiple problems and their likely causes and also gave me great recommendations for how to fix these things myself. On top of being incredibly helpful, he is a very nice man! I hope to not need his services in the future, but if I do, I will call Chris without hesitation.
Our basement flooded, and I had no idea what to do. Once Chris and his team became involved, I could sleep again at night.
Chris brought expert knowledge to address the details of our situation, and used his wealth of experience to help guide us through the process of both the clean up AND the insurance claim process. He made good on every promise, and his team did a great job.
But what truly set him apart was his motivation to use his knowledge and understanding to make sure me and my family were taken care of overall. At the end of the day, his commitment went beyond just doing the specific job he was hired for. Even after his team finished and drove away, he still was responsive when I reached out to him and stayed involved to help make sure we were treated fairly.
Chris and his team are the ONLY company I would call to help with something like this again in the future.
My Family and I found ourselves in a terrible situation. Our home experienced water damage in February 2019. Which resulted in an insurance claim and a contractor coming out for water remediation and repairs. What transpired from then is a lousy game of monkey in the middle with my family being the monkey between contractor and insurance. Our home was completely torn apart and over half was unusable for two months; With no end in sight. My Family and I decided to fire our original contractor and begin looking for a new one. After calling numerous water remediation specialist, contractors etc. All of whom would not touch our issue due to the nature of it all. We were able to get in touch with Chris at Watermark restoration services. Thank God we did, because within two week's we had resolution with our insurance and our house was getting back together. Chris was always their day or night to answer the phone or email. In his statement of being a 24 hour service that is a fact! Chris worked tirelessly to get our family taken care of and back into our home. My family and I could not be more grateful for Chris and his companies services. Chris also took the time to inspect all previous work to ensure that it was done safe, properly, and would pose no further issues down the road. We wish Chris was the first person we called in our situation. From now on, if we ever have an issue like this again he will be. Chris carried himself with the utmost professionalism, class, and care throughout it all. He communicated effectively and consistently throughout the entire process, and was transparent as well. We had no surprises and all communication that took place we were tied in with. Chris is the definition of customer service. Chris has my number and My family and I would be happy to be utilized as a reference for Chris and his company at any time in the future!
Chris and his team did a fantastic job restoring my home properly. I could not be happier with the work done and I really appreciated the great communication they provided to keep me posted on the progress with my home. Wonderful experience!
This company is beyond amazing. Our family is still getting used to living in our house, and thought we were settled. Then last weekend, the ice storm. Our sump pump backed up and basement under water Chris drove to us during the storm to take a look. WHAT. Who does that! His professional yet compassionate approach has been all we needed. Chris has guided us the entire way, and I am confident that the follow up will be the same. The team he sent is exactly the same, Dan was so detailed and took time to explain everything to us. Dan's partner Sarah was equally ensuring, such a relief that I knew she was helping me. Anyway an outstanding business. Highly recommend
Top shelf. Chris Burns and his team are real deal. Highly recommend them!!
We hired them for a large mold remediation project and their customer service exceeded our expectations. The crews were excellent; very prompt, courteous, knowledgeable, and committed to the project. They were very respectful of our belongings and home and cleaned up well at the end of each day! Chris called daily or twice daily to update us and was very reassuring and professional. The project was seamless through completion
Chris is very knowledgeable and helpful.